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Cancelling your order

You can always cancel your order before it is shipped and before you receive our confirmation email. If so, please contact us asap by e-mail info@emilea.be.

Already dispatched orders cannot be cancelled, however you will be able to return it, according to our return policy.

Damaged items

Defaults will be handled in the best possible way, either by offering a repair or a refund.

In case of a default, you must notify us by mail within 14 days of discovery of the hidden default. We ask you to always send us a picture of the default, so we can determine the faulty goods.

Compensation is offered, unless the damage is due to improper handling, acts of violence or natural wear. Responsibility is in each case limited to the value of the goods purchased.

Wear and tear

An item is considered used when the original tags have been removed, or if it has been washed, used, worn or has been otherwise damaged. All other states but the original one, without exception, makes the item become used.

Returning items

Should an item not be to your liking or is it rather large or too small, you have the possibility to return it to us, within 14 days of receipt.

Returns have to be in unused state (other than to the extent reasonably necessary to examine the item), and with all the swing tags attached, with your order number. Before returning the item, you have to send us an e-mail at returns@emilea.be. EMILEA has the right to refuse any returns that have not been reported or if they are not stamped sufficiently.

You can exchange the item, or you can get a voucher. We do not reimburse shipping costs for returns. If the item is damaged upon return, the value of the voucher will be reduced accordingly.

If wanted, you can also get a refund for the value of the returned item. Therefore, you should send us an email with your bank account details (IBAN + BIC) with your request for a refund. Refunds are only applicable on items bought at full retail price, not on discounted items due to sales or other promotions. Please note: if the value of the order falls below the qualifying amount to get free shipping, the free postage fee will be deducted from the refund.

Returns should be sent to:

EMILEA
Stilmark SPRL
479 Chaussée de Jette
1090 Jette (Brussels)
Belgium

For reasons of hygiene, please ensure that all underwear and swimwear are tried on over your child's own underwear. We reserve the right to refuse returns of items where it is apparent that this has not been done.

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